Ashkhen Kazaryan
Case #
3332

Twitter censors user for random, innocuous images: A Twitter user expressed her frustration with its content moderation. She began by admitting that "[c]ontent moderation at scale is HARD," and then listed some images that Twitter "INCORRECTLY" labeled with a sensitive content filter. In this case, the image was a photo of a Russian commercial airplane on the tarmac. The text accompanying the photo read: "Only in Russia the weather is negative 15 and the plane just dropped us off in the middle of an airfield and we are waiting for a bus to the airport." The user explained that she had "appealed these decisions to no avail. I am annoyed...But. I don't have a right to tweet memes #freespeech." Sensitive content filters do not allow users on the mobile app who have the sensitive filter enabled on their profile, the default setting, to view the filtered content at all. On the web version of Twitter, the users must click through the sensitive content interstitial in order to view the filtered content. Not only do such filters give the impression of inappropriate content, similar filters have been shown to reduce user interaction with content.

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X / Twitter